liens utiles sur le droit de la consommation dans le monde.


Consumers International


Trans Atlantic Consumer Dialogue



Centre for Consumer Law, University of Geneva

European Consumer Centre Network

European Consumer Law Group

European Consumer Safety Association

European Consumers’ Organisation

European Food Safety Authority

Health and Consumer Protection Directorate



Consumers International, Regional office for Asia Pacific



Australian Competition and Consumer Commission

Australian Securities and Investments Commission

Centre for Credit and Consumer Law



Financial Consumer Agency of Canada

Office de la Protection du Consommateur

Office of Consumer Affairs

Option Consommateurs



Finnish Consumer Agency

Finnish Consumers’ Association

National Consumer Research Centre



Institut National de la Consommation



Institut für Finanzdienstleistungen



KEPKA-Consumers Protection Centre



National Association for Consumer Protection in Hungary



Consumer Unity and Trust Society



Italian Consumer Code



Consumers’ Association



Ante-Project Portugal Consumer Code



National Board for Consumer Complaints

Swedish Consumer Agency



Advertising Standards Authority

Financial Ombudsman Service

Financial Services Authority

National Consumer Council

National Consumer Federation

Office of Fair Trading

Trading Standards Central



American Council on Consumer Interests

Consumer Federation of America

Consumer Product Safety Commission

Consumers Union

Consumer World

Federal Trade Commission

National Association of Consumer Advocates National Consumer Law Center

Deuxième liste:

 U.S. Depa rtment of Agriculture

Banks: which federal agency regulates your bank [site 1] [site 2]

Banks: Office of the Comptroller of the Currency (your rights w/national banks)

Commodity Futures Trading Commission

8/2011 Consumer Financial Protection Bureau

Consumer Product Safety Commission

Consumer Sentinel: Joint Federal/State/Local complaint database

Federal Communications Commission

Comptroller of the Currency (“national” banks)

Environmental Protection Agency

Federal Citizen Information Center (Pueblo, CO)

Federal Reserve Bank consumer information

Fed Sales: one-stop shopping for government auctions, surplus, etc.

Federal Trade Commission

Food and Drug Administration

Dept. of Housing & Urban Development (HUD)

Internet Crime Complaint Center (FBI and others)

National Highway Traffic Safety Administration

U.S. Postal Inspection Service

Securities and Exchange Commission fraud/complaint center

Seniors.Gov: info from federal agencies for senior citizens

Department of Transportation: aviation consumer protection division US Government information by subject



International Agencies, Organizations, Resources





Asia Pacific Consumer Law links

Australian Department of Fair Trading (New South Wales)

Australian Consumers’ Association

Australia ConsumersOnline.Gov: government consumer portal

Australian Competition and Consumer Information Scamwatch

Australia Office of Consumer and Business Affairs

Australian National Consumer Website

Australia Product Safety Recalls

Canada: Alberta Consumers’ Association

Industry Canada Consumer Information

Canada’s Consumer Information Gateway from government agencies

Consumers’ Association of Canada

Consumers Council of Canada

Canada: Financial Consumer Agency of Canada

SOCAP Canada

Consumers International

Consumers International list of consumer agencies worldwide

Estonia Consumer Protection Board file consumer complaints about international transactions

European Advertising Standards Alliance (self-regulation)

European Commission on Consumer Affairs

5/2009 European countries’ consumer networks and organizations

Finland National Consumer Research Centre

Germany’s Stiftung Warentest: product reviews, more

Hong Kong Consumer Council

Hungary Inspectorate for Consumer Protection

India (Rourkela) Consumer Protection Council

International Consumer Agencies list from Virtual Institute of Information

International Consumer Protection and Enforcement Network (ICPEN)

Ireland Consumers’ Association

Ireland consumer advice, links, publications

Ireland (Northern) General Consumer Council

Ireland National Consumer Agency

ASSOUTENTI – Onlus – Associazione nazionale utenti dei servizi pubblici (Italian national consumers assoc.)

Italy/Confconsumatori: Association of Consumers for Consumers

Jamaica Consumer Affairs Commission

Japan National Consumer Affairs Center

Korea Consumer Gateway to 200+ agencies/groups

Korea Consumer Protection Board

Malta: consumer articles, warnings by journalist

Malta Consumers’ Association

Mexico’s Federal Consumer Protection Agency (en espanol)

Consumers’ Institute of New Zealand Consumer Online (NZ’s Consumer Reports)

New Zealand Ministry of Consumer Affairs

Polish Consumer Federation

Russian Consumer Federation

Consumers Association of Singapore

Spain: National Consumer Institute (in Spanish)

Spain: (consumer news stories in Spanish)

Swedish Consumer Agency

Swedish Consumer Coalition

Office of Fair Trading (UK govt agency)

Trading Standards Net (comprehensive UK consumer site)

Trading Standards Central (by U.K. government)

Trans Atlantic Consumer Dialogue

UK’s Advertising Standards Authority

UK Consumer Action Group

UK Consumer Direct: advice and information

UK Ethical Consumer: corp. social/environmental records

UK ICSTIS: monitors premium rate telephone services

UK’s National Consumer Council

Welsh Consumer Council (Wales)

6/2009 What Consumer: UK consumer advice

6/2009 Which? — the UK’s equivalent of Consumer Reports



State and Local Agencies




Alabama Attorney General’s Office Consumer Affairs Section

Arizona Attorney General

Arkansas Attorney General consumer protection

Banking Regulators by state (homepages)

California Attorney General consumer information/complaints

California Bureau of Auto Repair

California consumer law with links to statutes

California Contractors State Licensing Board

California Dept. of Consumer Affairs

CA Los Angeles County Dept. of Consumer Affairs

CA Office of Privacy Protection

CA Santa Cruz Cty District Attorney Consumer Affairs Division

CA San Francisco Consumer Advocate (weights and measures, agriculture)

Colorado Dept. of Law Consumer Protection

Colorado Office of Consumer Counsel (utilities)

Connecticut Attorney General Consumer Tips

Connecticut Dept. of Banking

Connecticut Dept. of Consumer Protection

Delaware Attorney General consumer information

Doctor licensing boards by state (those on-line only)

Florida Attorney General’s Office

Florida Dept. of Agriculture Division of Consumer Services

Florida’s Hillsborough County Consumer Protection Agency

Florida Miami-Dade County Consumer Services Dept.

Florida’s Orange County Consumer Fraud Unit

Florida Palm Beach County Consumer Affairs Division

Georgia Governor’s Office of Consumer Affairs

Hawaii selected regulations from Dept. of Commerce & Consumer Affairs

Idaho Attorney General Consumer Protection

Illinois Attorney General’s Office

Illinois: City of Chicago Dept. of Consumer Services

Indiana Consumer (AG’s office)

Indiana Office of the Utility Consumer Counselor

Iowa Attorney General Consumer Protection Division

Kansas Attorney General Consumer Protection

Kansas Insurance Department

Kentucky Attorney General’s Office

Louisiana Attorney General

Maine Attorney General Consumer Protection Unit

Maine Office of Consumer Credit Regulation

Maryland Attorney General homepage

Maryland Montgomery County Division of Consumer Affairs

Maryland’s Office of People’s Advocate (utility advocate)

Massachusetts Attorney General

Massachusetts: Cambridge Consumers’ Council

Massachusetts: Cape Cod Consumer Assistance Council

Mass. Division of Professional Licensure: check on licenses of many tradespeople/professionals

Mass. Home Improvement Contractor Registration lookup

Massachusetts Metro West Consumer Assistance Office

Massachusetts Office of Consumer Affairs

Medicine/Medical/Doctor licensing boards state by state

Michigan Attorney General consumer & business information

Minnesota Attorney General (Consumer Connection)

Mississippi Attorney General Consumer Protection Division

Missouri Attorney General

Missouri Office of Public Counsel (utilities)

Montana Dept. of Justice Consumer Protection

Nebraska Attorney General

Nevada Attorney General Bureau of Consumer Protection

Nevada Consumer Affairs Division

New Hampshire Attorney General Consumer Protection Bureau

New Jersey Division of Consumer Affairs

New York Attorney General consumer information

NYC Department of Consumer Affairs

NYC Dept. of Consumer Affairs “Consumer Campus” – info for college students

NYC Public Advocate Consumer Complaining

New York State Consumer Protection Board

NY State Office of Professions (check licensing and disciplinary actions of 38 categories of professionals)

NY Nassau County Office of Consumer Affairs

NY Suffolk County Office of Consumer Affairs

New York, Ulster County Consumer Fraud Bureau

NY Westchester County Department of Consumer Protection

North Carolina Attorney General Consumer Protection

North Dakota Attorney General

Ohio Attorney General consumer info and complaint form

Ohio Consumers’ Counsel

Oklahoma Attorney General consumer protection

Oregon Attorney General

Oregon Dept. of Consumer and Business Services

Pennsylvania Attorney General’s Bureau of Consumer Protection

Pennsylvania Utilities Commission Information

Pharmacy state regulatory boards

Rhode Island Attorney General

San Francisco’s Consumer Advocate

South Carolina Department of Consumer Affairs

South Dakota Attorney General’s Office

State and Local Consumer Agencies (Pueblo’s master list)

State and Local Government Directory (all agency types)

State banking departments

State insurance departments

State government homepages

State securities regulators (addresses and links)

Tennessee Division of Consumer Affairs

Texas Attorney General’s Consumer Information page

Utah Division of Consumer Protection

Vermont Attorney General consumer information

Virginia Attorney General

Virginia Beach Consumer Affairs Division

Virginia Office of Consumer Affairs

Washington DC Attorney General (Consumer Protection)

Washington State Attorney General’s Consumer Information also: consumer blog

West Virginia Attorney General’s office

Wisconsin Attorney General consumer news

8/2009 Wisconsin Dept. of Agriculture, Trade and Consumer Protection



Better Business Bureaus





AUTOLINE — mediation and arbitration of car complaints

BBB OnLine (look for the “CARE” symbol to assure honest dealings)

Better Business Bureau On-line Complaint Form (national)

Boston Better Business Bureau (with on-line reliability reports, scam alerts, more)

Canadian Council of Better Business Bureaus

Council of Better Business Bureaus

Links to local Better Business Bureaus

New York Metro Better Business Bureau

National Advertising Division of the BBB

Vancouver Island BBB



Consumer Organizations

and Professional Associations





American Arbitration Association

American Association of Individual Investors

American Association of Retired Persons (AARP)

American Council on Consumer Interests

American Society of Home Inspectors

American Society of Travel Agents

3/2009 Americans for Fairness in Lending

Arbitration mandates in contracts, Give Me Back My Rights

Association of Certified Fraud Examiners

Association for Consumer Research

Association of Home Appliance Mfrs (Major Appliance Consumer Action Program)

BoatUS: industry-sponsored mediation of consumer complaints about boats

California Consumer Rights Association

Call for Action (network of consumer help centers)

CalPIRG (California Public Interest Research Group unofficial site)

California Utility Consumers’ Action Network

Center for Auto Safety

Center for Democracy & Technology ( net privacy issues)

Center for Science in the Public Interest

Coalition Against Insurance Fraud

Coalition Against Unsolicited Commercial Email (spam)

Commercial Alert: a Ralph Nader anti-commercialism and advertising group

Community Associations Institute: for homeowners assns, coops, condominiums

Consumer Action (San Francisco)

Consumer Federation of America

Consumer Federation of California

Consumers League of New Jersey

Consumers Against Supermarket Privacy Invasion (anti-scan-card page)

Consumers Union consumer advocacy and issues site

Consumers Union en espanol (in Spanish)

Consumer Watchdog: Foundation for Taxpayer & Consumer Rights

Council of Better Business Bureaus seeks personal rights to copy music, etc.

Direct Marketing Assn (DMA) consumer tips

Direct Selling Association Code of Ethics

Electronic Privacy Information Center

Foundation for Taxpayer and Consumer Rights

ID Theft Resource Center

Insurance Information Institute

Medicare Rights Center

Michigan Consumer Federation

National Association of Attorneys General (NAAG)

National Association of Consumer Advocates

National Assn. of Consumer Agency Administrators (NACAA)

National Assn. of Consumer Bankruptcy Attorneys

National Assn. of Insurance Commissioners

National Association of the Remodeling Industry (NARI)

National Assn. of Securities Dealers complaint program

National Association of State Utility Consumer Advocates

National Center for Financial Education

National Charities Information Bureau

National Coalition for Consumer Education/LifeSmarts

National Consumer Law Center

National Consumers League

National Consumers League Blog — Savvy Consumer

Consumer Assistance Directory: National Consumer Organizations (Consumer’s Resource Handbook)

National Consumer Organizations (list)

National Foundation for Consumer Credit (Consumer Credit Counseling Service main office)

National Fraud Information Center (National Consumers League — info)

NICE — National Institute for Consumer Education

Netcheck Commerce Bureau (similar to BBB)

North American Securities Administrators Association

Organic Consumers Association

Pennsylvania Consumer Action Network

Online Privacy Alliance (businesses for voluntary privacy standards)

PlanetFeedback: send complaints/comments to companies online and off

Privacy Leadership Initiative: business site promoting best practices

Privacy Rights Clearinghouse

Public Citizen founded by Ralph Nader

Public Interest Research Groups (USPIRG & state PIRGs)

SOCAP –Society of Consumer Affairs Professionals in Business

Square Trade: free online alternate dispute resolution service

Tenants Union (directory of resources nationwide)


ADEIC – Association de défense, d’éducation et d’information du consommateur
27, rue des Tanneries – 75013 PARIS
Tél. : (33) 01 44 53 73 96
Numéro Azur  0 811 090 609 (prix d’appel local en France métropolitaine)
Courriel  :
Site Internet :

AFOC – Association Force Ouvrière Consommateurs
141, avenue du Maine – 75014 Paris
Tél. : (33) 01 40 52 85 85
Télécopie : (33) 01 40 52 85 86
Courriel :
Site Internet :

ALLDC – Association Léo Lagrange pour la Défense des Consommateurs
153, avenue Jean-Lolive – 93695 Pantin Cedex
Tél. : (33) 01 48 10 65 65
Télécopie : (33) 01 48 10 65 71
Courriel  :
Site Internet :

ASSECO-CFDT – Association Syndicale d’Étude sur la Consommation
4, boulevard de la Villette – 75955-Paris cedex 19
Tél. : (33) 01 42 03 81 14
Télécopie : (33) 01 53 72 85 56
Courriel  :
Site Internet :

CGL – Confédération Générale du Logement
134, rue de Saussure- 75017 Paris
Tél. : (33) 01 40 54 60 80
Télécopie : (33) 01 47 66 17 18
Courriel  :
Site Internet :

CLCV – Confédération de la Consommation, du Logement et du Cadre de Vie
59, bd Exelmans – 75016 PARIS
Tél : (33) 01 56 54 32 10
Télécopie. : (33) 01 43 20 72 02
Courriel  :
Site Internet :

CNAFAL – Conseil National des Associations Familiales Laïques
108, avenue Ledru-Rollin – 75011 Paris
Tél. : (33) 01 47 00 02 40
Télécopie. : (33) 01 47 00 01 86
Courriel :
Site Internet :

CNAFC – Confédération Nationale des Associations Familiales Catholiques
28, place Saint-Georges – 75009 Paris
Tél : (33) 01 48 78 81 61
Télécopie : (33) 01 48 78 07 35
Courriel :
Site Internet :

CNL – Confédération Nationale du Logement
8, rue Mériel – 93104 Montreuil CEDEX -BP 119-
Tél. : (33) 01 48 57 04 64
Télécopie : (33) 01 48 57 28 16
Courriel  :
Site Internet

CSF – Confédération Syndicale des Familles
53, rue Riquet –  75019 Paris
Tél : (33) 01 44 89 86 80
Télécopie : (33) 01 40 35 29 52
Courriel :
Site Internet :

FF – Familles de France
28, place Saint-Georges – 75009 Paris
Tél. : (33) 01 44 53 45 90
Télécopie : (33) 01 45 96 07 88
Site Internet :

FR – Familles Rurales
Siège national : 7, cité d’Antin – 75009 Paris
Tél : (33) 01 44 91 88 88
Télécopie : (33) 01 44 91 88 89
Courriel :
Site Internet :

FNAUT – Fédération Nationale des Associations d’Usagers des Transports
32, rue Raymond-Losserand – 75014 Paris
Tél : (33) 01 43 35 02 83
Télécopie : (33) 01 43 35 14 06
Site internet :

INDECOSA-CGT – Association pour l’Information et la Défense des Consommateurs Salariés
263, rue de Paris – 93516 Montreuil Cedex
Tél. : (33) 01 48 18 84 18
Télécopie : (33) 01 48 18 84 82
Courriel :
Site internet :

ORGÉCO – Organisation Générale des Consommateurs
64, avenue Pierre Grenier – 92100 Boulogne Billancourt
Tél. : (33) 01 46 08 60 60
Télécopie : (33) 01 46 08 00 44
Courriel :
Site Internet :

UFC-Que Choisir – Union Fédérale des Consommateurs
233 Boulevard Voltaire – 75011 Paris
Tél. : (33) 01 43 48 55 48
Télécopie : (33) 01 43 48 44 35
Site Internet :

UNAF – Union Nationale des Associations Familiales
28, place Saint-Georges – 75009-Paris
Tél. : (33) 01 49 95 36 00
Télécopie : (33) 01 40 16 12 76
Courriel :